FAQ

Frequently Asked Questions (FAQs)

1. Where are you based?

We’re a UK-based online store dedicated to bringing you the latest and most exciting lighting and gadget products.

2. Do you ship internationally?

Yes! We offer worldwide shipping. Delivery times vary depending on your location, but you’ll always receive tracking information once your order has been dispatched.

3. How long will my order take to arrive?

Orders are usually processed within 1–3 business days.

UK orders: Typically arrive within 5–10 business days.

International orders: Usually take 10–20 business days, depending on your country’s postal system.

4. How can I track my order?

Once your order has been shipped, we’ll send you a tracking link via email so you can follow your parcel’s journey.

5. What if my item arrives damaged or faulty?

We’re sorry to hear that! Please contact us within 7 days of receiving your order, and include clear photos of the issue. We’ll arrange a replacement or refund as quickly as possible.

6. Can I return an item?

Yes — if you’re not completely happy with your purchase, you can return it within 14 days of delivery. Items must be unused and in their original packaging. Please contact us before sending anything back.

7. What payment methods do you accept?

We currently accept all major credit and debit cards for secure and easy checkout.

8. Do you offer discounts or promotions?

Yes! Keep an eye on our homepage or subscribe to our newsletter to stay updated on special offers, sales, and new product drops.

9. How can I contact you?

You can reach our support team anytime at support@lightandgadgethub.com — we aim to respond within 24 hours.